Privacy notice
Last updated 29 October 2026
This notice explains what we do with your personal information when you use this website or get in touch with us. We have tried to write it in plain English rather than legal language.
Who we are
Just Presence is a trading name of Insonem Capital Limited, a company registered in England & Wales (company number 14634157), registered office 35 Ballards Lane, London, England, N3 1XW. We are the data controller for the information described here.
You can reach us about anything in this notice at info@justpresence.online.
What we collect
| Information | Where it comes from |
| Name, business name, email address, phone number and anything you write in an email to us | An email you send us, or your reply to an email we sent you |
| Records of our correspondence with you | Emails, calls and messages between us |
| Basic technical information such as your browser type and the pages you viewed | Our website host's server logs, kept for security and to keep the site running |
| Your cookie choice | Stored in your own browser — see our cookie policy |
We do not ask for and do not want special category data (things like health or ethnicity), payment card details through this website, or anything about children.
Why we use it, and our lawful basis
- To reply to you and prepare whatever you have asked for — because you have asked us to, and because it is in our legitimate interests to respond to people who contact us.
- To provide our services and manage the work — to perform our contract with you.
- To send occasional follow-ups about an enquiry you made — our legitimate interests. You can tell us to stop at any time and we will.
- To keep records for tax and accounting — to comply with our legal obligations.
- To keep the website secure — our legitimate interests in preventing misuse.
We do not sell your information. We use AI software to help us find firms, read their public websites and draft what we send, so part of the work of deciding who to write to is automated. A person reads the result and decides whether anything is sent, and nothing goes out without that. No decision we make has a legal effect on you or affects you in any similarly significant way, and what the software looks at is a company and its public website rather than an individual.
How we found you (business contacts)
If we have emailed you about your firm's website, or about how the firm comes across online, and you never contacted us first, this section explains why.
Where we approached a firm first, we hold: the firm's name, sector, town and website address; a name and role where the website gives one; a business email address; a telephone number where the firm publishes one or where someone at the firm has given us one; the names and roles of directors or company officers taken from the public Companies House register, which we use to confirm we are writing to a limited company or an LLP; the dates we wrote; notes of any telephone call or answerphone message; our own written notes on what we thought of the website; and, where we prepared a sample page, a copy of it.
This comes from firms' own public websites and from the public membership directories of trade and professional bodies, together with publicly available records such as Companies House and the public registers maintained by the Financial Conduct Authority, the Solicitors Regulation Authority and RICS. Some addresses come directly from the business itself, where someone has given us one over the telephone or on a recorded answerphone message. We do not buy lists, use data brokers, or guess email addresses.
We use those details to write to that firm about its website or its wider online presence. We write once. If we do not hear back, we do not write again. Our lawful basis is legitimate interests: promoting a small business to other businesses that may want the service. We contact limited companies and LLPs only, never sole traders or private individuals. We check the public register before we write.
You have an absolute right to object. Reply "no" to any email from us, say so if we telephone, or write to us at the address above, and we will stop. We delete any sample page we prepared and our notes on your website. We keep your email address, and the telephone number if we hold one, on a suppression list together with a note that you asked us to stop, and we use them for nothing else.
We keep business contact details for up to 24 months from last contact, then delete them. The one exception is the suppression list: if you ask us to stop, we keep your email address on it indefinitely, because deleting it entirely is what would allow us to find you again and write to you a second time.
Telephone
Where a firm publishes a telephone number on its own website, or where someone at the firm has given us one on a call or an answerphone message, we may hold it and use it to call about the firm's website. Before any such call we send the number to a screening bureau, DataSoap, which checks it against the Telephone Preference Service, the Corporate Telephone Preference Service and our own do-not-call list. We only call numbers that come back clear. The bureau acts as our processor and destroys what we send it 90 days after upload.
The lawful basis is the same legitimate interests described above. You can stop us on the call itself — just say so and we will — or by email or post. We treat that exactly as we treat an objection made by email.
Who we share it with
Only the suppliers we need to run the business, and only so far as they need it. They are: our email provider; our website host and domain registrar; our accountant; the telephone screening bureau described above; the AI software described below; and — where you have asked for those services — the social media or automation platforms your work runs on. Our website host, our domain registrar, our accountant and our telephone screening bureau each act under contract and may not use your information for their own purposes. Our email provider and our AI software supplier are the exceptions: we use a personal account with each, so they handle that information under their own published terms rather than under a contract with us.
We also use AI software supplied by Anthropic to help us read public business websites and to draft and organise our work, which means business contact details and the content of your public website pass through it. That processing takes place in the United States. We have turned off the setting that would allow your information to be used to train the provider’s models. We use a personal plan, so the provider handles that information under its own published terms rather than under a contract with us.
We may also share information where the law requires it, or to establish or defend legal claims.
Where your information is held
We aim to keep information within the UK or European Economic Area. Some of our suppliers are based outside the UK. Where a supplier acts under a data processing agreement, those transfers are covered by UK adequacy regulations or the International Data Transfer Agreement or Addendum, so your information keeps essentially the same protection. Two of our suppliers are different. Our AI software supplier and our email provider both process information in the United States, and we use a personal account with each of them rather than a business one. Those transfers therefore rely on each provider’s own published terms rather than on a contract with us.
How long we keep it
- Enquiries that do not become work: up to 12 months, then deleted.
- Client records and correspondence: for the length of the relationship and 6 years afterwards.
- Accounting records: 6 years, as required by law.
- Business contact details, where we contacted you first: up to 24 months from last contact.
- Telephone numbers and named contacts: with the rest of the contact record, up to 24 months from last contact.
- Screening results returned by the bureau: kept with the number and deleted with it.
- Our written notes on a website, and any sample page: deleted at once if you ask us to stop or tell us you are not interested, and otherwise after 12 months.
- Notes of telephone calls and answerphone messages: with the contact record.
- Server logs: kept for a short period by our host.
Your rights
Under the UK GDPR you have the right to ask us for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent where we have relied on it. Withdrawing consent does not affect anything we did beforehand.
Email info@justpresence.online and we will respond within one month. There is no charge in ordinary cases.
If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113. We would appreciate the chance to put things right first.
Insonem Capital Limited is registered with the Information Commissioner's Office, reference ZB887791.
Changes
If we change this notice we will update the date at the top. Material changes will be flagged on this page.